How to Shop
Shipping & Delivery
Shipping fees vary depending on the destination region, the weight of your purchase and the dimensions of the shipping box. Please confirm the shipping fee when placing your order.
For domestic shipments, please check the below for your reference:
Kuronekoyamato: 60 size (80 size)
Hokkaido:JPY2,332 (JPY2,618)
Nothern Tohoku: JPY1,540(JPY1,826)
Southern Tohoku: JPY1,540(JPY1,826)
Kanto: JPY1,232(JPY1,518)
Shinetsu: JPY1,232(JPY1,518)
Hokuriku: JPY968(JPY1,254)
Chubu: JPY968(JPY1,254)
Kansai: JPY836(JPY1,122)
Chugoku: JPY715 (JPY1,001)
Shikoku: JPY836(JPY1,122)
Kyushu: JPY715 (JPY1,001)
Okinawa: JPY1,320(JPY1,936)
We will ship within three business days starting from the next business day after payment is completed. Ownership of the goods transfers to the customer upon completion of payment.
※Excluding some products
※We do not accept requests for specific delivery dates or times.
We cannot accept cancellations, returns, or refunds after purchase, except in cases where delivered goods differ from what were ordered or the goods are defective.
If the delivered goods differ from your order or are defective, please contact us via 'Contact' by submitting 'Contact Us' page within two days of receiving the goods, including the day of receipt.
Please attach images clearly showing the discrepancy or defect when sending the email (two images: one showing the box containing the item and one showing the item removed from the box).
Following our verification, we will arrange for the return shipment. In such cases, the return postage will be borne by us.
Subscription
You can choose from three delivery options: monthly, every two months, or every three months.
Should you wish to cancel your order or amend the delivery option, please complete the cancellation or amendment procedure at least 14 days prior to the next scheduled dispatch date.
Please note that cancellations or amendments will not be possible under any circumstances after this date.
Payment Method
・VISA
・Master Card
・American Express
・JCB
・Diners Club
・Discover
Payment is confirmed upon order completion. The specific date of withdrawal is based on the terms and conditions of the credit card company selected by the customer.
Customs & Duties
For Japan domestic shipments, Japanese consumption tax (10%) is charged.
Product Storage
The method for storing Japanese Sake varies significantly depending on whether it is “unpasteurised” or “pasteurised”.
Temperature control is paramount:
- Regular (pasteurised) Sake → Below 10°C
- Nama (unpasteurised) Sake → Below 5°C (refrigerator recommended)
When storing at room temperature, choose a location with stable temperatures.
Underfloor storage or cupboards, which are less affected by heating, are suitable.
Avoiding direct sunlight is crucial.
For unopened pasteurised Sake
Provided the storage conditions are favourable, it can be consumed indefinitely; however, if stored in a cool, dark place, we recommend drinking it within one year of the production date.
For opened pasteurised Sake
Once opened, the quality of the Sake might change within 3 to 5 days due to oxidation from atmospheric oxygen and bacterial activity.
Shochu normally has no best-before date; however incorrect storage methods can cause its quality to deteriorate and its flavour to be compromised:
For unopened Shochu
- Avoid direct sunlight and fluorescent lighting
- Store in a cool, dark place with minimal temperature fluctuations
For opened Shochu
- Close the lid to prevent exposure to air
- Do not place near items with strong odours
- Avoid long-term storage in the refrigerator
Contact
Please refer to the individual product pages for details regarding products and their selling prices.
For enquiries not covered in the above information, please contact us by clicking 'Contact' in the lower right corner, and submitting 'Contact Us' page.